Category: Announcement

Wednesday, June 17, 2026

Dear Patriot Connect Users,

Thank you to all who reached out to the Patriot Connect priority technical support bridge (i.e., “Hypercare”) over the last six weeks to seek support, report system issues, and request enhancements to improve Patriot Connect. These items were tracked and reviewed for prioritization each week, resulting in six weekly batches of system updates.

For a detailed summary of the system enhancements and bug fixes that were successfully updated from May 11 to June 15, please refer to Patriot Connect Summary of System Updates May 11 to June 15.

Any open defects or enhancements from Hypercare that are still under investigation or need follow-up will remain open and will be tracked by the George Mason Salesforce Center of Excellence (CoE). For any status updates, please reach out to your Patriot Connect Product Owner.

As of Monday, June 15, the Salesforce CoE, in partnership with Enrollment Management Technology (EMT) and Mason Student Services Center (MSSC), will provide sustained, Hypercare-like support through Spring 2027. Please refer to the details below to request support throughout this period.

• Faculty/staff: Submit a request for support via the Patriot Connect Support Hub (refer to this job aid for guidance), or join weekly Salesforce CoE Office Hours, available Tuesdays and Thursdays, 10-11 a.m.
• Applicants and Students: Submit a case to the MSSC Support Desk, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.

Sincerely,

The Patriot Connect Program Management Team

 

 

 

 

 

Wednesday, June 17, 2026

Dear Patriot Connect Users, 

Since the official launch of Patriot Connect: Recruitment and Admissions on May 1, the Patriot Connect team has worked to provide support, fix reported system issues, and address enhancement requests to improve Patriot Connect. These items were tracked and reviewed for prioritization each week, resulting in six weekly batches of system updates.

For a detailed summary of the system enhancements and bug fixes that were successfully updated from May 11 to June 15, please refer to table below.

Date of System Update	Subject/Topic	Impact Summary
11-May	Assign right Permission set to students, Inactive students, Instructor and Applicants	Portal users (regardless of role (applicant, student, inactive student, instructor)) will be assigned the Mason Student Permission Set Group so that they can log into the Patriot Connect portal to create an application, schedule an appointment, and/or register for events.
11-May	Sign Up Page changes	After signing up for Patriot Connect, applicants will see language that helps them understand the next steps to take via email.
11-May	Need Grad Decision Letters Domicile contact info updated	For Domicile applications, Graduate Admit Decision Letters direct students to contact [email protected] instead of [email protected].
11-May	Decision letter URLs are wrong	Graduate Decision Letters include updated links and direct students to the correct locations.
11-May	Need Degree Field in Person Education history	A new field labeled “Degree Date” has been added to the Person Education section so that staff to see the date a student earned their degree.
11-May	Delete permissions or change ownership	Application Processors have the ability to delete files even if they do not own the file. This enables Application Processors to delete files or unofficial transcripts during audit so the wrong files do not get loaded into WebEx.
11-May	Patriot Connect: CCB Service appointment functionalities	The Related List Quick Links section on the Student Contact Record/Person Account has been reorganized for better usability. This will enable staff to more easily see and access the most frequently used links.
11-May	Modify All Application Setup Permission Set	Staff with the Application Setup Permission Set can delete records they do not own.
11-May	International Evaluation Picklist	Applicants can now see the correct options to choose from in order to answer the question, “Please indicate below how you will be obtaining your evaluation:” on the application.
11-May	Portal Guest User needs flow access	Event Guests (Patriot Connect portal site guest users) have the ability to register, edit their registration, and check-in for events.
11-May	Required Fields on Reviewer Assignment object	Staff cannot leave the “Role”, “Round”, “Assignment Type”, and “Start Date” fields blank in the Application Reviewer Assignment because they are required fields.
11-May	Application Processing updated permissions	Application Processors have the ability to edit the “Latest Transcript Received” date field on the Person Education object.
11-May	Activity Original Record URL incorrect	The RFI links correctly to the Opportunity.
11-May	Add Is Test Record to IA page layout	A new field labeled “Is Test Record” has been added in the System Information section of the Details tab on the Individual Application. This enables staff to create “test” applications for quality assurance purposes.
11-May	Missing Field History on Individual Application	Field History tracking has been turned on for the appropriate fields on the Individual Application. This enables staff to track old and new values as well as changes to fields.
11-May	Some users with Base Staff Appointment Access have access to extra fields on application	Select staff with the Base Staff Appointment Access permission set will not be able to access extra fields that are not relevant to them.
11-May	Typos/Wording Changes – Academic Standards	Formatting is consistent and hyperlinks have been added where needed on the Academic Standards section of the application.
11-May	Guest Configuration section on Summit Event creation	The Summit Event creation layout has been reorganized for improved user experience. Staff who create events will see the “Guest Configuration” section higher up on the layout so that it is not inadvertently missed.
11-May	Application Manager/Application review process/Graduate/Undergraduate Special Population	Typos have been corrected on the High School Information section of the application.
11-May	Typos/Wording Changes	A typo has been corrected on the Profile section of the application.
11-May	Interaction Summaries Created from Cases, Auto-populate Lookups	From a Case, staff can select the “New Interaction Summary” button to create an Interaction Summary where the fields are pre-populated from the information on the Case.
11-May	Default App Navigation Items Drop Down list	The Recruitment and Admissions App Navigation Menu/drop down list has been reorganized to improve user experience.
11-May	Update text in UG Admissions Application	On the Profile section of the Application, Applicants can see helpful text explaining the circumstances for providing social security information.
11-May	Add RFI Related list to Person Account page layout in Recruitment and Admissions	Staff can see the RFI Related list on the Person Account page layout.
11-May	App Profile Personal Education – Legal first Name field is showing account name	Staff can see the Legal First Name and Preferred First Name in The Application Review Tool.
11-May	Legal First name on IA Details Tab	Staff can see the Legal First Name at the top of the Details tab on the Individual Application.
11-May	Decision Letter Issues	Applicants will see the correct use of preferred name and legal name on decision letters.
11-May	UL Tech Team and NSFP Staff Need the Ability to Edit Orientation Section of the IA	Select University Life Tech Team and New Student and Family Programs (NSFP) users have the ability to edit the Orientation section of the Individual Application so that they can control next step checklist items.
11-May	Add Summit Events Instance Name to list view on hover from Summit Events page	Staff users of Summit Events can see the Summit Event Instance Name in the list view under the Related List Quick Links section.
11-May	Banner GUID Id needed for application to move to In Review	Applications cannot move to “In Review” without syncing to Banner first.
11-May	KOR Academic Plan Next button not working	Applicants can use the “Next” button as expected on the Mason Korea application.
11-May	JSTC checklist item	User permissions that were causing application failures have been corrected.
11-May	Updating the URL on the text – Example Transcript Link on Education History section	Applicants will be directed to the correct URL when they click on the link for the Example Transcript on the Education History Section of the application.
11-May	Clone Enhancements	Staff can expect select fields to update or reset when an application is cloned, enhancing the user experience to clone applications.
11-May	Person Examination Section Account (child record of parent composite score) need updated fields	Staff can see an updated list view of the Person Examination with columns in the expected order.
18-May	GPA Field – Clarify Format (0.00 on a 4.0 Scale) in Question or Help Text	Applicants can see helpful text above the GPA field on the application so that they understand what/how they should input their GPA.
18-May	Missing Advisor Name field and/or Admit with Funding field for AA/AJ/W3 Decisions	Staff can see the Advisor Name and Admit fields displayed when AJ, AA, or W3 decisions codes are selected so that they can view all relevant decision details without missing information during the review process.
18-May	Request to add/enable Comments section within Person Education Record	Staff will be able to use a Comment field that is now available on the Person Education record and editable within Application Review so that they can capture and view notes (e.g., international credential equivalency details) consistently at the source record and ensure that information is reflected accurately wherever it is displayed.
18-May	Request to make edits to Person Education Record layout (Currently Enrolled & Attended To/From Fields)	Staff can see an updated Person Education record layout that allows edits to the “Currently Enrolled” and “Attended To/From” fields so that they can accurately capture and maintain enrollment and attendance details for applicants without needing workarounds or manual corrections.
18-May	Unofficial transcripts form link in Earned Degree section is incorrect	Applicants can use the correct unofficial transcripts form link in the Earned Degree section of the application.
18-May	Military Applications failing to submit	Applicants can fill out the military fields on the Contact so that they can complete and submit their application without being blocked by system issues.
18-May	Portal user sign up should not allow non-English or numeral characters	When signing up for Patriot Connect, applicants will be prevented from using non-English characters in their name so that the sign up does not hit an error.
18-May	Check for existing file before attaching from application	For applicants, the resubmission process will recognize when a prior submission attempt already created a Person Education record and uploaded/attached a file, and they will not need to save/attach the same file again. This will enable applicants to successfully resubmit their application after a save error without being blocked by a duplicate file/attachment error.
18-May	Post Submission Error – Missing Content Document IDs Causing Error on Submission	Applicants can successfully complete and submit their application even when content document IDs are missing or previously created records exist without encountering errors that block submission.
18-May	Ability to edit Decision Letter Viewed On	Staff with the Application Processor permission set will have edit access to the “Decision Letter Viewed On” field on the Individual Application so that they can update and manage the visibility of when a decision letter has been viewed without requiring additional permissions or workarounds.
18-May	My Open Reviews list view	Staff can see the “My Open Reviews (Home)” list view displayed on the Home page list view instead of “My Reviews” so that they can easily see only their active review items and focus on pending work more efficiently.
18-May	Update the “Student Responded” Status for MSSC support cases to be “Contact Responded”	Staff who use case management can see the “Contact Responded” status for MSSC support cases instead of the “Student Responded” status so that the status terminology is accurate and aligns with the correct entity involved in the case.
18-May	High School Completers	The text color has been updated to black on the High School Completers section of the application so that the content is consistent and visually appealing.
18-May	Add additional fields to “My Reviews” listview on Application Reviews object	Staff can now see Applicant Name and Program in the “My Reviews” list view so that they can view and access more relevant information directly within the list view without needing to open individual records.
18-May	Adding the answer of the “What MSW program are you applying for?” on the Academic Plan under the Application Information section.	Staff can see the answer to the “What MSW program are you applying for?” question displayed in the Academic Plan under the Application Information section so that they can easily view and reference the applicant’s selected program without needing to navigate to other sections of the application.
18-May	Access to Risepoint fields	Application Processors and System Admins will have the ability to set an Override Shared with Risepoint so that they can change the “Shared with Risepoint” field on an application and the automation will not override their selection.
18-May	DA decision field	Staff can see a copy of the Deny/Admit/Recommend field on the Decision tab of the individual application so that they can easily view and reference the applicant’s decision status without needing to navigate to other sections.
18-May	Mason Korea Geography and Nationality Card	For Mason Korea Applicants, the visa question (“Which type of VISA do you expect to hold while at George Mason?”) will be hidden for all Mason Korea applications when a student indicates they are not a U.S. citizen and do not reside in the U.S. so that applicants are only presented with relevant questions and are not prompted to provide unnecessary or inapplicable information.
18-May	Changing decision (in deposit site) does not update application stage	For Staff, the application status will automatically update to “Application Decision” when the decision code changes to IE, AR, or CH so that the application status accurately reflects the decision stage without requiring manual updates.
18-May	Banner ResD Date and automation	For staff, the “Banner ResD Date” field has been added and automated as part of the Banner integration process so that residency-related data is accurately captured, consistently updated, and available without requiring manual entry or intervention.
26-May	New Migration Sources field on Contact	Staff can rely on source information being correctly captured and aligned between Contact and Opportunity records for migrated data.
26-May	KOR Reviewers	Staff can process graduate Mason Korea applications correctly, as these applicants are excluded from the Korea special-population review rules and routed through the proper review path.
26-May	Focus indicator is missing	Applicants will have a visible focus indicator on the application when it is initially opened so that they can clearly identify their current position in the interface and navigate the modal effectively, including for accessibility needs.
26-May	Typo in Dietary Restrictions field for Summit Events	Summit Events registration users can see the “Dietary Restrictions” field correctly spelled on the registration form so that they understand what information to provide.
26-May	Event Management/Summit Event and related object validation	Staff can rely on the closed-event notice to display accurate capacity details that match the Summit Events Instance.
26-May	Event Management/Summit Event and related object validation	Staff can add registrations to an event only while registration is open. When registration is closed, staff will see a clear notice explaining this, with the option to continue or cancel. The closed date in the notice will match the date shown on the event.
26-May	Additional Case Category/Reason values	Staff have more Type, Category, and Reason options when managing cases, including new “Document Submission” and “Tech Support” categories.
26-May	Person Education is only “Is US true” if united states for country.	Person Education records are marked as US only when the country is US or United States. Records with no country listed are treated as international by default.
26-May	UI/UX changes to GPA header	Applicants will see a helpful tip above the GPA field on the application, explaining how to enter the GPA in the correct format (for example, 3.50) on a 4.0 scale.
26-May	Add Deny Admit/Recommend field to clone screen flow	Staff can see the Deny Admit/Recommend field, if it has been filled in, when cloning an application. This read-only field helps staff choose the correct learning program during cloning.
26-May	Remove Attachments from Tasks related list and add Files instead	Staff can attach files to a Task through the Files section, making it easier to share a file with another user.
26-May	Add Status to completed checklist items	Application Processors can now see a Status column in the Completed Application Checklist Items list so that they can tell at a glance which checklist items were completed versus waived.
26-May	Update Application Review Status for Data Migrated Grad App Reviews	Application Reviewers can see accurate review statuses on migrated graduate application reviews so that the review statuses accurately reflect the current state and support proper decision-making.
26-May	Request to Remove “AACRAO” an option for Intl Credit Evaluation field	Applicants will not see the “AACRAO” option in the International Credit Evaluation field on the application, as it has been removed. The field now reflects only current credential evaluation providers.
1-Jun	Prior Application Reviews	Application Reviewers can now see prior application reviews while completing a review.
1-Jun	Add conditional visibility to question on Profile omni script	Graduate applicants will not be asked for their most recent enrollment year at George Mason University on the Profile section.
1-Jun	Add fields to ART and Individual Application page layout	Application Processors can see the Academic Standards fields in the Application Review tool so that they can see what the applicant completed in the Academic Standards section of the application.
1-Jun	Always display the Previous College section on the Application Review Tool	Application Reviewers will always be able to see the Previous College section in the Application Review Tool, even when the previous college or university section was not part of the applicant’s individual application.
1-Jun	Checklist Waiver Request Email	Checklist Waiver Request Approvers will receive an email when assigned a waiver request and again after it is approved or rejected. The email includes key details and a direct link to the request.
1-Jun	Individual Application: Admit Honors-Field not visible in SFMC Sync	System Administrators now have visibility to the Admit Honors field on the Individual Application, so that it can synchronize successfully to Marketing Cloud. This keeps applicant data complete and consistent for communications sent through Marketing Cloud.
1-Jun	Add a new “Orientation Attended Override” checkbox field and edit the formula on UG orientation	Staff can now check a new “Orientation Attended Override” box on the application to mark orientation as attended for students who attended only one orientation with permission.
1-Jun	Military Case field dependencies	Military Case users can now use Type, Category, and Reason field dependencies that are specific to military cases, so that they can organize cases more appropriately.
1-Jun	Create Task when Banner Last Sync Status is Decision AR Update	A task is now automatically created and routed to the appropriate queue when an application’s “Banner Last Sync” status changes to “Decision AR Update,” prompting staff to update the decision code.
1-Jun	Incoming Email Message Should Update Case Status if Case is Not New	Staff with the Case Contributor permission set can now see when a contact replies to an email from a case, as the reply attaches to the case automatically and the case status updates to “Contact Responded” if the case is not at “New.”
8-Jun	Add new fields to Individual Application	Staff reviewing or managing an Individual Application can now capture and view detailed scholarship information, including academic unit awards, merit and non-merit totals, and Mason-specific scholarships, in the Scholarship section of the Decision tab.
8-Jun	Applications: Accurately identify when an app and related records (migrated or not) need to sync	When staff edit a record that syncs with Banner, such as applications and application decisions, a field will automatically track it so those records are updated in Banner during the next scheduled sync.
8-Jun	mpcGraduateStagesDRTransform throwing error	A background error affecting the processing of graduate application stage data has been fixed, so graduate application records now process reliably.
8-Jun	All internal users need read access to case and event objects	Staff users can now view Cases, Interaction Summaries, and Summit Event records needed to support their work. Private records that a user does not own or manage remain restricted.
8-Jun	Remove an Application Reviewers ability to edit role as Parallel or Binding	Application Reviewers cannot edit the role field designating a review as Parallel or Binding, keeping reviewer roles consistent and preventing inadvertent changes.
8-Jun	My Application Tab line adjustments for links	Applicants and students will see improved spacing and alignment for the links on the My Applications page in the Applicant Portal, making the layout cleaner and easier to read.
8-Jun	Adding a new Person Examination from Person Account	Staff can now add a new Person Examination from a Person Account with the Contact automatically filled in, so they no longer have to manually re-enter or search for the Contact.
8-Jun	In State Tuition Application – Residential History – Both Student Part A & Parent Part B	Staff can expect the In-State Tuition Application to correctly require two years of address history in both the Student Part A and Parent Part B sections, prompting for additional previous addresses when needed. The Parent Part B section is no longer required for students under 24 when both parents are deceased and there is no legal guardian.
8-Jun	MSW Decision letter	MSW Admit Decision Letters will include the specific pathway program track the student has been admitted to so that applicants receive complete and accurate information about their admitted program.
8-Jun	Add the Review and Submit button to the bottom of the Application	Applicants can now see and select a larger Review and Submit button at the bottom of the application, so they no longer have to scroll back to the top to submit their application.
8-Jun	Data Migration Missing Data or incorrect fields in Patriot Connect	Project team members supporting Hypercare 5 data migration can now use a centralized workbook to track the individual data migration items provided by Business SMEs. This ensures all items, such as missing or incorrect fields identified in Patriot Connect, are captured, monitored, and completed accurately during the Hypercare phase.
8-Jun	Adjust “New Registration: Button behavior	Staff can now see the New Registration button on event instances whenever a registration link is available, including for Orientation events, so that they can register students for events.
8-Jun	Checklist Waiver List view update request	Staff can now view and manage waiver records more easily with an updated Checklist Waiver list view that presents key details in a clearer format.
8-Jun	Add the Mogli phone number and opt out fields to the person Account layout in the Recruitment and Admissions App	Staff users in the Recruitment and Admissions app can now see the Mogli phone number and opt-out fields on the Applicant Profile, providing convenient access to texting contact details and opt-out preferences.
8-Jun	Create UG Central Queue and relabel GR Central Queue	Tasks for undergraduate and graduate applications are now routed to separate queues. A new UG Central Queue handles undergraduate application tasks, and the existing central queue has been relabeled GR Central Queue for graduate application tasks, so tasks are assigned to the correct team.
8-Jun	Migration: Headless case and summit event registration clean-up	Migrated cases and Summit Event registrations that were missing a linked contact are now matched to the correct contact based on email, so records are complete and connected to the right person.
8-Jun	Update the missing PIDM for Person Accounts in Patriot Connect	Data migration team members will be able to update missing PIDM values for migrated Person Account records in Patriot Connect. Since the PIDM is needed for most integrations, this one-time update ensures all records are accurately linked between Patriot Connect and Banner and maintains data integrity across systems.
15-Jun	Update ContactTagSelector Class to check permissions	Contact Tag functionality now checks a user’s permission before running, preventing background errors for users without access.
15-Jun	KOR language change to academic plan omnisctip	Mason Korea applicants will now see Academic Plan language and instructions specific to their campus, including the correct Mason Korea portfolio and audition details, so the application reflects accurate Mason Korea information.
15-Jun	Update ORN Population formula	The ORN Population formula now correctly categorizes domestic transfer applicants, so all student populations are classified accurately.
15-Jun	Applications: Accurately identify when app records need to sync – Automations	When a user edits a record that syncs with Banner, such as an application or application decision, the edit is now automatically tracked so the record is updated in Banner during the next scheduled sync, keeping data accurate between the two systems.
15-Jun	Repost application decision when there is a post failure	Enrollment Management staff can now resend an application decision to Banner when the original post fails, using a new “Repost to Banner” checkbox on the Individual Application. Failed posts are also logged and emailed to the team, making them easier to find and fix.
15-Jun	POST UAT R2 – Update “BaseStaffRecruitmentCustomObject” permission set to grant read and edit access to the following fields	Staff in the Recruitment and Admissions area now have read and edit access to additional Task and Contact fields, including comment, type, and citizenship details, giving them the access they need for their work.
15-Jun	UAT R2 – Set Decision Date Sub Flow for Individual Application needs to be corrected	The flow that sets the decision release date on the Individual Application now uses the correct credential evaluation service, so the decision release date is set correctly.
15-Jun	UAT R2 – Update Mason to George Mason	Applicants will now see “George Mason” instead of “Mason” throughout the application, making the naming consistent and aligned with the university’s branding. (The Mason 3+2 Program name is intentionally unchanged.)
15-Jun	UAT R2 – UG TU GAA Question	Applicants applying under the Guaranteed Admission Agreement (GAA) at Northern Virginia Community College will now see all transfer detail questions, even if they have not yet earned a degree.
15-Jun	UAT R2 – Missing Fee waiver fields- Transfer	Transfer applicants will now see a new question asking whether they receive a Pell Grant or VASA award. Selecting either option automatically waives their application fee.
15-Jun	UAT R2 – How to Change/Remove Application Payment Status	Application processors can now use a new “Reset Payment” button on the Individual Application to undo a fee waiver applied in error, moving the application back to “Not Submitted” so the applicant is required to pay the fee.
15-Jun	UAT R2 – Nursing Card Needs corrected line spacing and “I Acknowledge” moved	Transfer applicants will now see the same nursing application as freshman applicants, including the nursing short essays, with improved spacing on the Nursing card for easier reading.
15-Jun	UAT R2 – Bug Template Phone Number on Application	Applicants entering a U.S. or Canada mobile number on the application profile will now use a formatted phone field instead of free text, helping ensure the number is entered correctly and reducing errors at submission. The new mobile phone number is also saved to the applicant’s record and displayed on generated PDFs when provided.
15-Jun	UAT R2 – Space Correction CVPA Academic PLAN	Spacing on the CVPA Academic Plan section has been corrected for easier reading, with a line break added between the acknowledgment statement and the text that follows.
15-Jun	UAT R2 – Space Correction Geography and Nationality	The spacing in the Geography and Nationality section has been corrected, adding space after the citizenship status and race questions.
15-Jun	UAT R2 – INEV checklist should not be added to NDU applications or KOR	The International Enrollment Verification (INEV) checklist item is no longer added to regular non-degree, dual enrollment, or Mason Korea undergraduate applications where it does not apply, so applicants only see relevant checklist items.
15-Jun	UAT R2 – ADVANCE MVP Incorrect Attribute applied	ADVANCE applicants from Brightpoint Community College are now categorized correctly with the appropriate attribute, so they are identified accurately.
15-Jun	UAT R2 – Add AR-BA-AVT to Selective Major Change field on Scorecard	Application reviewers can now choose Art and Visual Technology – B.A. (AR-BA-AVT) as a Selective Major Change on the Scorecard for transfer applicants who do not qualify for the B.F.A., updating their learning program when the review is saved.
15-Jun	2601841 – aria-hidden=”true” is used incorrectly	The Summit Events Calendar now works correctly with screen readers and other assistive technologies, making it more accessible for users who rely on them.
15-Jun	2601897 – aria-hidden=”true” is used incorrectly	The Summit Events Calendar on mobile now works correctly with screen readers and other assistive technologies, making it more accessible for users who rely on them.
15-Jun	POST UAT R2 – Domicile: IND Tuition needs to be updated from Banner RES D for UG and GRAD	The IND Tuition (in-state/out-of-state) status is now set automatically from the applicant’s Banner residency code for undergraduate and graduate applications, keeping it accurate and consistent with Banner.

Friday, June 12, 2026

Dear Patriot Connect: Recruitment and Admissions Users, 

We are thrilled to see the enthusiastic use of Patriot Connect, which launched just over one month ago. Your engagement has been instrumental in making this transition a success. As we close the live Patriot Connect priority technical support bridge (i.e., “Hypercare”), this message includes important updates about where to go for continuous support and training.

Technical Support Transition

The live Patriot Connect Hypercare bridge (Teams link) is now closed, and technical support for staff and faculty will transition to the George Mason Salesforce Center of Excellence (CoE). Any open defects or enhancements from Hypercare that are still under investigation or need follow-up will remain open and will be tracked until they are resolved.

Starting Monday, June 15, the Salesforce Center of Excellence (CoE), in partnership with Enrollment Management Technology (EMT) and Mason Student Services Center (MSSC), will provide sustained, Hypercare-like support for the next 12 months. Please refer to the details below to request support throughout this period. 

• Faculty/staff: Submit a case for support via the Patriot Connect Support Hub (refer to this job aid for guidance), or join weekly Salesforce CoE Office Hours, available Tuesdays and Thursdays, 10-11 a.m. 
• Applicants and Students: Submit a case to the MSSC Support Desk, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000. 

Training and Resources 

• In addition to live instructor-led training, training session recordings, job aids, resource guides, and videos are available for self-guided learning. 
• Join the Patriot Connect Training Community on MS Teams. 
  • General channel: The Shared tab contains links to training materials housed in MasonLEAPS (Materials outside the Patriot Connect Recruitment and Admissions folder may require logging into MasonLEAPS before clicking on the link). 

We appreciate your continued support and partnership in this transition and look forward to seeing the positive impact of Patriot Connect on our university community.  

Sincerely, 

The Patriot Connect Program Management Team

 

Resources 

• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions. 
• How to Create a Patriot Connect Support Request 
• Patriot Connect: Recruitment and Admissions is Live for Wave 1.5 Users 
• Patriot Connect: Recruitment and Admissions Wave 2 Launching August 1 and 15 
• View Patriot Connect FAQs. 
• Connect with Patriot Connect Release 2 Change Champions. 
• Sign up for Monthly Patriot Connect Updates. 

 

 

Friday, June 12, 2026

Dear Patriot Connect: Student Success Users,

We are thrilled to announce the successful go-live of Patriot Connect: Recruitment and Admissions, which officially launched just over one month ago. As Recruitment and Admissions has now joined Student Success in the Patriot Connect platform, this message includes important updates about where to go for continuous support and training.

Technical Support Transition

Starting Monday, June 15, Patriot Connect technical support for staff and faculty will transition to the George Mason Salesforce Center of Excellence (CoE). The Salesforce CoE, in partnership with Enrollment Management Technology (EMT) and Mason Student Services Center (MSSC), will provide sustained, centralized support for all Patriot Connect staff and faculty users. Please refer to the details below to request support.

• Faculty/staff: Submit a case for support via the Patriot Connect Support Hub (refer to this job aid for guidance).
• Applicants and Students: Submit a case to the MSSC Support Desk, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.

Training and Resources

• Training session recordings, job aids, resource guides, and videos are available for self-guided learning.
• Join the Patriot Connect Training Community on MS Teams.
  • General channel: The Shared tab contains links to training materials housed in MasonLEAPS (Materials outside the Patriot Connect Recruitment and Admissions folder may require logging into MasonLEAPS before clicking on the link).

We appreciate your continued support and partnership in this transition and look forward to seeing the positive impact of Patriot Connect on our university community.

Sincerely,

The Patriot Connect Program Management Team

Resources

• How to Create a Patriot Connect Support Request
• Patriot Connect: Recruitment and Admissions is live for Spring 2027 Graduate Degree Applications (Wave 1)
• Patriot Connect: Recruitment and Admissions is Live for Wave 1.5 Users
• Patriot Connect: Recruitment and Admissions Wave 2 Launching August 1 and 15
• View Patriot Connect FAQs.
• Sign up for Monthly Patriot Connect Updates.

 

 

Friday, June 5, 2026

Dear Colleagues,

We are thrilled to announce that Patriot Connect: Recruitment and Admissions is live for Wave 1.5 users! Starting today, events management, case management, and Vonage CTI (telephone connection to Patriot Connect for select units) capabilities are available in Patriot Connect to engage with and support current and prospective George Mason students.

Wave 1.5 users, please review the action items below to get started in Patriot Connect today. Users for all other waves, this message is for your awareness only.

• Access Your New Workspace: Log into Patriot Connect and update your contact information (use this job aid for guidance).
  • If you are a Wave 1.5 user and do not have access to Patriot Connect, you must complete the Patriot Connect Access Request Form (use this job aid for guidance).
• Update Your Email Signature: Download these templates to add a link to the student support request form in your email signature, making it easy for prospective and current students to submit a support case.
• Review Training Materials: Log into MasonLEAPS to access self-guided training materials and join the Patriot Connect Training Community on MS Teams to be notified of upcoming live, instructor-led training sessions.
• Get Priority Technical Support: Dedicated live, Patriot Connect technical support is available Monday to Friday, 9 a.m. to 5 p.m. EDT now until Friday, June 12.
  • After June 12, technical support will transition to the George Mason Salesforce Center of Excellence (COE) with a focus on addressing defects, enhancements, and ongoing platform stabilization.
• Stop Work on Cases in TargetX: Beginning today (June 5), all case work must be managed in Patriot Connect. After 5 p.m. today, all cases in TargetX will be closed (see guidance below).

TargetX Transition Guidance – Event Management

Beginning today, all new events must be created and managed in Patriot Connect Summit Events. All pre-existing events must be completed in TargetX by August 19. This means you will temporarily need to work in both TargetX and Patriot Connect as your events in TargetX wrap-up.

TargetX Transition Guidance – Case Management

Beginning today, all case work must be managed in Patriot Connect. When managing cases in Patriot Connect, staff are encouraged to review the full email history, check TargetX for additional comment history, and manually copy over key details if needed. After 5 p.m. today, all cases in TargetX will be closed. On June 7, a final data migration will move TargetX cases closed since June 1 into Patriot Connect. On Monday, June 8, the migrated cases will be available in Patriot Connect in the status they were in prior to the transition (new, escalated, student responded, etc.). If a case requires attention before Monday morning, you must manually recreate the case in Patriot Connect. This may result in duplicate cases—which is expected, and questions can be directed to your Patriot Connect Product Owners. This job aid has been created to help you with the transition.

As of June 4, Outlook rules for email-to-case inboxes have been updated to automatically forward messages from TargetX to the appropriate Patriot Connect email address. This will ensure that all incoming emails—including responses to older TargetX threads—will route to Patriot Connect. Replies to Patriot Connect cases will update those records, while replies from threads that originated in TargetX will create new cases in Patriot Connect. To ensure emails between students and the case continue routing correctly, staff working on cases that originated in TargetX should start a new email from within Patriot Connect to generate a new thread, as continuing to reply to older threads may create duplicate cases. Please remember that during this transition period, you may need to refer to the TargetX systems to get information before replying to cases in Patriot Connect.

We are proud to share Patriot Connect with you and look forward to discovering how you use these new capabilities to enhance the experience for our current and future Patriots.

Sincerely,

The Patriot Connect Program Management Team

Resources

• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.
• Review the Patriot Connect: Recruitment and Admissions – Action Required for Wave 1.5 Users
• View Patriot Connect FAQs.
• Connect with Patriot Connect Release 2 Change Champions.
• Sign up for Monthly Patriot Connect Updates.

 

 

Monday, June 1, 2026

Dear Patriot Connect Community,

We are pleased to announce that Wave 2 of Patriot Connect Release 2: Recruitment and Admissions is just 60 days away from its official launch. With the start of Wave 2, undergraduate and graduate processes will be in the same platform, marking an impactful milestone for Patriot Connect as a unified system.

Undergraduate applications will open on August 1, and graduate applications will open on August 15. Further, Wave 2 will welcome our colleagues from Mason Korea into the Patriot Connect system. To review the applications and start dates included in Wave 2, visit the Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.

As we prepare for the launch of Wave 2, here are a few key items to keep in mind: 

• Training and Communications: Live, instructor-led training for Wave 2 end-users will begin in mid-July 2026. Self-guided resources (job aids, resource guides, infographics, and videos) will also be available in MasonLEAPS. For more details on training phases, please visit the timeline page of the Patriot Connect program website. Please expect emails from [email protected] for official end-user training announcements. 
• TargetX: Continue using TargetX for the full cycle of all pre-existing and in‑progress application cycles and events. After Wave 2 activation, manage all new work in Patriot Connect. This means that working in both TargetX and Patriot Connect will be required. 

As we move from separate systems (TargetX Lifecycle and TargetX Grad) into Patriot Connect, we take an important step toward a more connected and student-centered experience. Your commitment to learning, adapting, and supporting one another makes this progress possible. Together, we are building a stronger foundation to engage, guide, and support every Patriot—now and into the future.

Sincerely,

Ajay Vinzé

Interim Provost and Executive Vice President

Charlie Spann

Assistant Vice President, Patriot Connect

 

Resources 

• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions  
• Sign up for Monthly Patriot Connect Updates. 
• Visit the Patriot Connect program planning website. 
• View Patriot Connect FAQs. 
• Preview the system with Recruitment and Admissions Demo Recordings. 
• Connect with Patriot Connect Release 2 Change Champions. 
• Questions? Share your thoughts through our Let’s Connect form. 

 

Wednesday, May 27, 2026

Dear Colleagues,

You are receiving this email because you have been identified as an Events Management user for Patriot Connect.

On June 5, events management capabilities will go-live in Patriot Connect Summit Events. Beginning June 5, all new events must be created and managed in Patriot Connect, and all pre-existing events must be completed in TargetX by August 19. We understand this is an exceptionally busy time of year at George Mason for events management users, so please review the guidance below to help you prepare for the transition.

Patriot Connect Events Management Training 

“Patriot Connect: A Day in the Life of an Event Manager (Event Setup)” and “Patriot Connect: A Day in the Life of an Event Facilitator” training sessions will be offered June 2-15. We recommend registering for the earliest available session to avoid any last-minute scheduling conflicts.  

• Register to secure your spot for Wave 1.5 training: 

1. Log into MasonLEAPS. 
2. On the Home tab, scroll to Your Action Items. 
3. Click on the green Your Action Items heading to expand the list of all assigned action items. 
   1. Note: Please ensure you review all items on the list, which may span multiple pages, to locate assigned Patriot Connect training. 
4. For Patriot Connect instructor-led training action items, select the Select Session button and register for your preferred session date and time. 

If someone you know believes they should be included in Wave 1.5 Events Management training but were not assigned, they should complete the following form for assistance: Patriot Connect: Recruitment and Admissions Training Request.

Self-guided materials including instructor-led training session recordings, job aids, resource guides, infographics, and videos will be available for ongoing access. Join the Patriot Connect Training Community on MS Teams to access all learning materials and to be notified of any additional upcoming live, instructor-led training sessions.

TargetX Transition

Beginning June 5, all new events must be created and managed in Patriot Connect Summit Events. However, Wave 1.5 users should continue using TargetX for the full cycle of all pre-existing and in‑progress events. All pre-existing events must be completed in TargetX by August 19. This means you will temporarily need to work in both TargetX and Patriot Connect as your events in TargetX wrap-up.

Patriot Connect Events Management Office Hours

To further support you during this transition, the Patriot Connect training team will be hosting optional office hours specifically for events management training questions. Please bring your questions about event setup and registration scenarios and/or reviewing specific training materials. The office hour sessions are as follows: 

• June 8, 1:30-3 p.m. 
• June 9, 10-11:30 a.m. 
• June 11, 2:30-4 p.m. 
• June 12, 9:30-11 a.m. 
• June 17, 10:30am-12 p.m. 

To get the link for office hours, please register for any of the sessions in MasonLEAPS. 

These office hours are specific to Summit Events training questions and do not replace the Patriot Connect Priority Technical Support (Hypercare) that runs through June 12. Any bugs or technical issues experienced while building events in the live production environment should be reported to Hypercare. We strongly suggest that you practice or begin setting up your events as soon as you complete the training to take advantage of the Office Hours and Hypercare. 

We look forward to sharing Patriot Connect Summit Events with you very soon. To learn more, visit the Patriot Connect program website.

Sincerely,

The Patriot Connect Program Management Team

 

Resources 

• Review the Patriot Connect: Recruitment and Admissions Wave 1.5 Launching June 5 
• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions. 
• Sign up for Monthly Patriot Connect Updates. 
• Visit the Patriot Connect program planning website. 
• View Patriot Connect FAQs. 
• Preview the system with Recruitment and Admissions Demo Recordings. 
• Connect with Patriot Connect Release 2 Change Champions. 

 

Tuesday, May 5, 2026

Dear Colleagues,

In just 30 days, Wave 1.5 of Patriot Connect Release 2: Recruitment and Admissions will launch, enabling Vonage CTI (telephone connection to Patriot Connect), case management, and events management for the system.

Wave 1.5 users, please complete the required actions below to ensure you are ready for go-live on June 5. Users for all other waves, this message is for your awareness only.

• Ensure “FERPA 101” (required every two years) and “Highly Sensitive Data Custodian” (required annually) trainings are up to date. Access to Patriot Connect will not be granted until both training courses are marked complete in MasonLEAPS.
• Complete Wave 1.5 Patriot Connect training. Check your “Action Items” in MasonLEAPS to see your assigned Patriot Connect training(s). This includes a self-guided introductory training (no registration required) as well as live, instructor-led training, held May 27-June 15 (advance registration required; see guidance below).
• Consider optional training. Enroll in the instructor-led course “Interacting with Prospects and Applicants” to learn about communicating with prospective students and tracking interactions in Patriot Connect.

Training Registration

Follow the instructions below to secure your spot for Wave 1.5 training:

1. Log into MasonLEAPS.
2. On the Home tab, scroll to Your Action Items.
3. Click on the green Your Action Items heading to expand the list of all assigned action items.
   1. Note: Please ensure you review all items on the list, which may span multiple pages, to locate assigned Patriot Connect training.
4. If you have action items for Patriot Connect instructor-led training, select the Select Session button and register for your preferred session date and time.

If you believe you should be included in Wave 1.5 training but were not assigned, please complete the following form for assistance: Patriot Connect: Recruitment and Admissions Training Request.

TargetX Transition Guidance

Wave 1.5 users should continue using TargetX for the full cycle of all pre-existing and in‑progress cases and events. All pre-existing events must be completed in TargetX by August 19. Beginning June 5, all new cases must be created and managed in Patriot Connect and all new events must be created and managed in Patriot Connect Summit Events. This means you will temporarily need to work in both TargetX and Patriot Connect as your events and cases in TargetX wrap-up. Specific guidance on the transition and the final day(s) to access historical data in TargetX will be provided in future communications.

We look forward to sharing Wave 1.5 of Patriot Connect: Recruitment and Admissions with you very soon. To learn more, visit the Patriot Connect program website.

Sincerely,

The Patriot Connect Program Management Team

 

Resources

• Review the Patriot Connect: Recruitment and Admissions Wave 1.5 Launching June 5
• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.
• Sign up for Monthly Patriot Connect Updates.
• Visit the Patriot Connect program planning website.
• View Patriot Connect FAQs.
• Preview the system with Recruitment and Admissions Demo Recordings.
• Connect with Patriot Connect Release 2 Change Champions.
• Questions? Share your thoughts through our Let’s Connect form.

 

Friday, May 1, 2026

Dear Colleagues, 

We are thrilled to announce that the first wave of graduate applications is officially live in Patriot Connect! Starting today, prospective graduate applicants for the spring 2027 term can begin submitting applications. At the same time, staff and faculty supporting spring 2027 graduate degree applications (Wave 1 users) can now log into Patriot Connect: Recruitment and Admissions. 

Wave 1 users, please review the action items below to get started in Patriot Connect today. Users for all other waves, this message is for your awareness only. 

• Access Your New Workspace: Log into Patriot Connect and update your contact information (use this job aid for guidance). 
  • If you are a Wave 1 user and do not have access to Patriot Connect, you must complete the Patriot Connect Access Request Form (use this job aid for guidance). 
• Update Your Email Signature: Download these templates to add a link to the Patriot Connect portal in your email signature, making it easy for prospective students to apply to George Mason. 
  • For Waves 2 and 3, follow the application start date in Patriot Connect as the guideline for when to update your email signature and begin pointing prospects to the Patriot Connect portal. 
• Review Training Materials: Log into MasonLEAPS to access self-guided training materials and join the Patriot Connect Training Community on MS Teams to be notified of upcoming live, instructor-led training sessions. 
• Get Priority Technical Support: Dedicated live, Patriot Connect technical support is available Monday to Friday, 9 a.m. to 5 p.m. EDT until Friday, June 12 (closed May 25 for public holiday). 
  • After June 12, technical support will transition to the George Mason Salesforce Center of Excellence (COE) with a focus on addressing defects, enhancements, and ongoing platform stabilization.  
• Use TargetX for Current and In‑Progress Work for Summer/Fall 2026 Terms: Wave 1 users should continue using TargetX for the full cycle of all pre-existing and in‑progress application cycles, cases, and events. This means that working in both TargetX and Patriot Connect will be required.  

 We are proud to share Patriot Connect with you and look forward to seeing incoming applications for future Patriots. 

Sincerely, 

The Patriot Connect Program Management Team 

 

Resources 

• Identify when your unit is scheduled to gain access to Patriot Connect: Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions. 
• View Patriot Connect FAQs. 
• Connect with Patriot Connect Release 2 Change Champions. 
• Sign up for Monthly Patriot Connect Updates. 

 

Tuesday, April 7, 2026

Dear Patriot Connect Community,

I’m pleased to announce that Wave 1.5 of Patriot Connect Release 2: Recruitment and Admissions is just 60 days away from its official launch. 

While Waves 1, 2, and 3 will offer the same core Recruitment and Admissions application functionality, Wave 1.5 is distinct. Wave 1.5 will include functionality for case management and event management, enabling staff and faculty from Admissions, the Mason Student Services Center (MSSC) and associated partner offices, select University Life units, and other groups across the university to collaborate in one unified platform like never before. 

To identify when your unit is scheduled to gain access to Patriot Connect, visit the Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.  

About Wave 1.5

Launching June 5, 2026, Wave 1.5 functionality will include:

Wave 1.5 Functionality and User Groups
Tool/Functionality	User Groups
Vonage Computer Telephony integration to support call handling within Patriot Connect	MSSC (and associated partner offices)
Case management to help track and resolve student inquiries and help-desk tickets	Admissions MSSC (and associated partner offices) Costello College of Business Graduate Student Life Housing and Residence Life New Student and Family Programs Student Success Coaching
Summit Events to support invitations, registration, and attendance for virtual and in-person events for prospective and new students such as college fairs, campus tours, and orientation programs	Admissions Graduate Student Life New Student and Family Programs Student Success Coaching User groups from Waves 1, 2, or 3 who currently use event management capabilities in TargetX

As we prepare for the launch of Wave 1.5, here are a few key things you need to know. 

• Training and Communications: Live, instructor-led training for Wave 1.5 end-users will occur between mid-May and early June 2026. Self-guided resources (job aids, resource guides, infographics, and videos) will also be available in MasonLEAPS. For more details on training phases, please visit the timeline page of the Patriot Connect program website. Please expect emails from [email protected] for further official announcements.  
• TargetX: Continue using TargetX for the full cycle of all pre-existing and in‑progress cases and events. All pre-existing events must be completed in TargetX by August 19, 2026. Starting June 5 (Wave 1.5 user activation), all new events should be created and managed in Patriot Connect Summit Events. This means that working in both TargetX and Patriot Connect will be required as events wrap-up. For example, previously built summer 2026 Orientation events should be conducted in TargetX while winter 2027 Orientation events should be built in Patriot Connect. Access to view data and reports in TargetX will remain available through November 2026. Specific guidance on the transition and the final day(s) to use TargetX will be provided in future communications. 

As we embark on this exciting new chapter together, your dedication and adaptability are essential to our collective success. By embracing Patriot Connect and supporting one another, I look forward to continuing to build a vibrant and connected community for all current and future Patriots. 

Sincerely,

Rose Pascarell

Vice President for University Life

 

Resources

• Sign up for Monthly Patriot Connect Updates. 
• Visit the Patriot Connect program planning website. 
• View Patriot Connect FAQs. 
• Preview the system with Recruitment and Admissions Demo Recordings. 
• Connect with Patriot Connect Release 2 Change Champions. 
• Questions? Share your thoughts through our Let’s Connect form.