Patriot Connect: The University’s New Platform Designed to Enhance the Student Journey
At George Mason University, using separate platforms for critical services like recruitment, admissions, academic advising, and success coaching has led to a fragmented experience for our students, staff, and faculty. George Mason is transforming the student lifecycle experience by replacing disconnected platforms with a new university-wide system of engagement for the student journey called Patriot Connect.
With Accenture as its implementation partner, George Mason launched Patriot Connect Release 1: Student Success in April 2025, redefining how the university supports its students. True to its name, Patriot Connect (hosted on Salesforce Education Cloud) creates a more connected and efficient student journey. It leverages a centralized student engagement record that integrates data from multiple sources (e.g., Ellucian Banner, the university’s Student Information System) and employs role-based permissions to allow advisors and success coaches to access and manage key information about an individual’s student journey. The platform enables faculty and staff to capture advising interactions and notes, facilitate referrals to other support services with status tracking, and allows students to schedule appointments with their advisor(s), success coach, and other student support offices, as well as access their advising history with ease. This 360-degree view empowers the student support services community to meet students where they are and to provide timely, data-informed, and personalized support.
Looking ahead, these capabilities will expand into Patriot Connect Release 2: Recruitment and Admissions, offering a unified system for intuitive applicant portals, application processing, and mobile-friendly document management. This will enhance visibility into every student’s journey and allow for timely, customized support to and through George Mason—from their first interaction with the university all the way through graduation.
Patriot Connect is more than a new student engagement system—it’s a vision to ensure George Mason delivers a distinctive and inclusive student experience that fosters lifelong engagement with the university.
Questions? Check out the FAQs. The Patriot Connect Program Management Team welcomes you to provide general comments, and feedback through our Let’s Connect form!