Patriot Connect Release 2: Recruitment and Admissions is now live! During the launch and support period (May 1-June 12, 2026), dedicated live, Patriot Connect technical support is available for Patriot Connect: Recruitment and Admissions users with a focus on addressing critical priority needs and facilitating platform stabilization. After June 12, technical support for all faculty and staff users of Patriot Connect will transition to the George Mason Salesforce Center of Excellence (COE). Until then, please refer to the Recruitment and Admissions or Student Success support channels below depending on your needs.
Patriot Connect: Recruitment and Admissions
Patriot Connect: Recruitment and Admissions is used by George Mason faculty and staff to effectively manage the prospect and applicant outreach, application, admissions, and enrollment processes, including events management and case management.
Requesting access to Patriot Connect: Recruitment and Admissions – Access Request Form
- Fill out the Patriot Connect Access Request Form.
- For guidance on this process, log in to MasonLEAPS in order to review the Getting Access to Patriot Connect as a New User job aid.
- The Access Request Form includes an “Additional Reviewer” step, where the name of the designated reviewer for your area must be entered. Please see the table below for the list of Patriot Connect Additional Reviewers.
| Additional Reviewers by Functional Area | ||
|---|---|---|
| Area | Name | |
| ADVANCE | Amira Aly | [email protected] |
| Admissions | Rob Pegues | [email protected] |
| Enrollment Services Technology | Andrew Bunting | [email protected] |
| Integrated Enrollment Marketing (IEM) | Caitlin Shear | [email protected] |
| Graduate Admissions (Central) | Crystal Hall Buckley | [email protected] |
| Graduate Recruitment Costello | Kevin Connor | [email protected] |
| Graduate Recruitment CEC | Suddaf Ismail | [email protected] |
| Graduate Recruitment CEHD | Nicole Mariam | [email protected] |
| Graduate Recruitment CHSS | Stephanie Hinnenkamp | [email protected] |
| Graduate Recruitment CPH | Christopher Williams | [email protected] |
| Graduate Recruitment CVPA | Christen Beatty | [email protected] |
| Graduate Recruitment COS | Melissa Hayes | [email protected] |
| Graduate Recruitment CARTER | Monique Norton | [email protected] |
| Graduate Recruitment SCHAR | Kristina Bonfiglio | [email protected] |
| MSSC, Student Accounts, and Financial Aid | Kim Shumadine | [email protected] |
| Registrar | Tory Sarro | [email protected] |
| Undergrad Recruitment (Colleges/Schools) | Patrick Money | [email protected] |
| University Life | Sam Greenberg | [email protected] |
| ITS and Patriot Connect Staff | Khurram Siddiqui | [email protected] |
System issues, access/permission issues, and service disruptions – Patriot Connect Priority Technical Support
From May 1-June 12, dedicated live, Patriot Connect technical support is available Monday to Friday, 9 a.m. to 5 p.m. EDT.
- US Time Zone Support – 9 a.m. to 5 p.m. EDT (Closed May 25 for public holiday)
- Microsoft Teams: Virtual Meeting Link
- Meeting ID: 234 762 198 127 406
- Passcode: YX6vg3DA
- Microsoft Teams: Virtual Meeting Link
- Prospective Students: submit a case with MSSC, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.
After June 12, technical support will transition to the George Mason Salesforce Center of Excellence (COE) with a focus on addressing defects, enhancements, and ongoing platform stabilization. Support for prospective students will be provided by Mason Student Services (MSSC) or individual academic programs.
Emerging needs, refinements, and enhancements to current functionality in Patriot Connect – Release 2 Product Owner
- Identify your designated Patriot Connect: Recruitment and Admissions Product Owner.
- Send them an email detailing your need, refinement, or enhancement request.
Training questions, requests, and training session calendar – Patriot Connect Training Community
- Join the Patriot Connect Training Community on MS Teams.
- General channel: The Shared tab contains links to training materials housed in MasonLEAPS. (Materials outside the Patriot Connect Recruitment and Admissions folder may require logging into MasonLEAPS before clicking on the link.)
- Watch your email for announcements to register for instructor-led trainings for Wave 1.5 and beyond.
Patriot Connect: Student Success
Patriot Connect: Student Success is used by George Mason’s student support services community, such as advisors, success coaches, and others to effectively manage and access information regarding the student experience at George Mason.
Requesting access to Patriot Connect: Student Success – Access Request Form
- Fill out the Patriot Connect Access Request Form.
- For guidance on this process, log in to MasonLEAPS in order to review the Getting Access to Patriot Connect as a New User job aid.
- The Access Request Form includes an “Additional Reviewer” step, where the name of the designated reviewer for your area must be entered. Please see the table below for the list of Patriot Connect Additional Reviewers.
| Additional Reviewers by Functional Area | ||
|---|---|---|
| Area | Name | |
| Costello College of Business | Bradley Morris | [email protected] |
| Grad and Undergrad Academic Support (Colleges/Schools) | Stephanie Bluth | [email protected] |
| Graduate Division | Stephanie Bluth | [email protected] |
| University Life | Sam Greenberg | [email protected] |
| ITS and Patriot Connect Staff | Khurram Siddiqui | [email protected] |
| MSSC, Student Accounts, and Financial Aid | Kim Shumadine | [email protected] |
| Registrar | Tory Sarro | [email protected] |
System issues, access/permission issues, and service disruptions – ITS Helpdesk/MSSC
- Faculty and staff can submit a ticket with ITS, contact ITS via chat, or call 703-993-8870.
- Students can submit a case with MSSC, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.
Emerging needs, refinements, and enhancements to current functionality in Patriot Connect – Change Liaison or Product Owner
- Identify your designated Patriot Connect: Student Success Change Liaison and/or Product Owner.
- Send them an email detailing your need, refinement, or enhancement request.
Training questions, requests, and training session calendar – Patriot Connect Training Community
- Join the Patriot Connect Training Community on MS Teams.
- General channel: Shared tab contains links to training materials housed in MasonLEAPS (to access the linked materials, you will first need to log in to MasonLEAPS).
- Log in to MasonLEAPS to access detailed Patriot Connect Student Success Functional FAQs and Marketing Cloud FAQs.