Friday, June 12, 2026
Dear Patriot Connect: Student Success Users,
We are thrilled to announce the successful go-live of Patriot Connect: Recruitment and Admissions, which officially launched just over one month ago. As Recruitment and Admissions has now joined Student Success in the Patriot Connect platform, this message includes important updates about where to go for continuous support and training.
Technical Support Transition
Starting Monday, June 15, Patriot Connect technical support for staff and faculty will transition to the George Mason Salesforce Center of Excellence (CoE). The Salesforce CoE, in partnership with Enrollment Management Technology (EMT) and Mason Student Services Center (MSSC), will provide sustained, centralized support for all Patriot Connect staff and faculty users. Please refer to the details below to request support.
- Faculty/staff: Submit a case for support via the Patriot Connect Support Hub (refer to this job aid for guidance).
- Applicants and Students: Submit a case to the MSSC Support Desk, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.
Training and Resources
- Training session recordings, job aids, resource guides, and videos are available for self-guided learning.
- Join the Patriot Connect Training Community on MS Teams.
- General channel: The Shared tab contains links to training materials housed in MasonLEAPS (Materials outside the Patriot Connect Recruitment and Admissions folder may require logging into MasonLEAPS before clicking on the link).
We appreciate your continued support and partnership in this transition and look forward to seeing the positive impact of Patriot Connect on our university community.
Sincerely,
The Patriot Connect Program Management Team
Resources
- How to Create a Patriot Connect Support Request
- Patriot Connect: Recruitment and Admissions is live for Spring 2027 Graduate Degree Applications (Wave 1)
- Patriot Connect: Recruitment and Admissions is Live for Wave 1.5 Users
- Patriot Connect: Recruitment and Admissions Wave 2 Launching August 1 and 15
- View Patriot Connect FAQs.
- Sign up for Monthly Patriot Connect Updates.