Wednesday, June 17, 2026
Dear Patriot Connect Users,
Thank you to all who reached out to the Patriot Connect priority technical support bridge (i.e., “Hypercare”) over the last six weeks to seek support, report system issues, and request enhancements to improve Patriot Connect. These items were tracked and reviewed for prioritization each week, resulting in six weekly batches of system updates.
For a detailed summary of the system enhancements and bug fixes that were successfully updated from May 11 to June 15, please refer to Patriot Connect Summary of System Updates May 11 to June 15.
Any open defects or enhancements from Hypercare that are still under investigation or need follow-up will remain open and will be tracked by the George Mason Salesforce Center of Excellence (CoE). For any status updates, please reach out to your Patriot Connect Product Owner.
As of Monday, June 15, the Salesforce CoE, in partnership with Enrollment Management Technology (EMT) and Mason Student Services Center (MSSC), will provide sustained, Hypercare-like support through Spring 2027. Please refer to the details below to request support throughout this period.
- Faculty/staff: Submit a request for support via the Patriot Connect Support Hub (refer to this job aid for guidance), or join weekly Salesforce CoE Office Hours, available Tuesdays and Thursdays, 10-11 a.m.
- Applicants and Students: Submit a case to the MSSC Support Desk, contact MSSC via email at [email protected], visit https://mssc.gmu.edu, or call 703-993-2000.
Sincerely,
The Patriot Connect Program Management Team