One Month of Patriot Connect: Recruitment and Admissions
Patriot Connect: Recruitment and Admissions officially launched to new applicants and George Mason staff and faculty on May 1. Since then, we have successfully opened graduate spring 2027 applications (Wave 1), where 371 applications have been started, including 74 that have been submitted and are under review. We have also successfully launched Wave 1.5, enabling case management, events management, and Vonage CTI (telephone connection to Patriot Connect) for the system. We would like to extend a heartfelt thank you to the user community for your engagement with Patriot Connect, as well as your understanding and patience as we continue this phased roll-out.
We would also like to thank all who reached out to the Patriot Connect priority technical support bridge (i.e., “Hypercare”) over the last six weeks to seek support, report system issues, and request enhancements to improve Patriot Connect. The live Patriot Connect Hypercare bridge (Teams link) is now closed, and technical support for staff and faculty has transitioned to the George Mason Salesforce Center of Excellence (CoE), in partnership with Enrollment Management Technology and Mason Student Services Center (MSSC). Any open defects or enhancements from Hypercare that are still under investigation or need follow-up will remain open and will be tracked by the CoE until they are resolved.
Sustained Hypercare-like support will be available through the CoE through May 2027. To request support throughout this period, staff and faculty can submit a case via the Patriot Connect Support Hub. Applicants and students in need of support can continue to submit cases to the MSSC Support Desk. This information can be found on the Support page of the Patriot Connect program website; we recommend bookmarking these links for easy access.
Patriot Connect: Recruitment and Admissions Training for Wave 2 Users
If you are a Wave 2 user, it is important that you register for and attend the instructor-led training course(s) assigned to you so that you are ready to use Patriot Connect efficiently starting August 1 (undergrad) and August 15 (grad).
Live, instructor-led training for Wave 2 will take place July 14-31. Training assignments and registration will be available starting June 22. To register:
- Log into MasonLEAPS.
- On the Home tab, scroll to Your Action Items.
- Click on the green Your Action Items heading to expand the view of all assigned action items.
- Note: Please ensure you scroll through all items on the list, which may span multiple pages, to locate assigned Patriot Connect training.
- If you have action items for Patriot Connect instructor-led training, click the Select Session button and register for your preferred session date and time.
- Wave 2 users can also register for the optional “Interacting with Prospects and Applicants” instructor-led training to learn about communicating with prospective students and tracking interactions in Patriot Connect.
To learn more about how staff and faculty will be trained for Patriot Connect: Recruitment and Admissions, check out our Training FAQs. If you believe you should be included in Wave 2 training but do not receive an assignment on June 22, please complete the following form for assistance: Patriot Connect: Recruitment and Admissions Training Request.
ON THE HORIZON
What is Wave 3?
Following the successful technical go-live on April 24, Patriot Connect: Recruitment and Admissions has continued to roll out to staff and faculty through a phased user activation approach in which users gain access to the system in a series of waves.
Wave 3 will launch on December 1 and January 1. Wave 3 offers the same core Recruitment and Admissions application functionality as Waves 1 and 2 but expands to new applicant populations. Wave 3 will include the following applicant populations:
- Mason Korea: Summer 2027 degree
- Undergraduate: Summer 2027 non-degree; Fall 2027 transfer/ADVANCE
While we are not expecting new staff and faculty users in Wave 3, training and support will still be available. More information will be shared in upcoming communications. To learn when your unit is scheduled to gain access to Patriot Connect, visit the Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.
SPOTLIGHT SERIES
Patriot Connect Change Champions
Get to know our June Change Champion spotlights, Jennifer Connors and Ousswa Ghannouchi! Discover their roles, what motivates and inspires them, and a fun fact or two.
ICYMI
In Case You Missed It
- Identify when your unit is scheduled to gain access to Patriot Connect
- Patriot Connect: Recruitment and Admissions is Live for Wave 1.5 Users
- Patriot Connect: Recruitment and Admissions Wave 2 Launching August 1 and 15
- Preparing for Events Management in Patriot Connect
- Where to go for support for Patriot Connect
- Join the Patriot Connect Training Community on MS Teams
- May Spotlight: Michelle Barr
- Patriot Connect FAQs
- Did you know you can find last month’s update on the Patriot Connect program website?
Please share the sign up form with your colleagues who are interested in staying up to date with Patriot Connect.
For more information, explore the Patriot Connect website.
As always, we welcome your feedback.