Feedback Tracker

Your Feedback Helps Improve Patriot Connect

As Patriot Connect continues to evolve, we are listening closely to feedback from the George Mason community. We know that questions, challenges, and opportunities for improvement are an important part of adopting a new university-wide system.

The table below highlights recent concerns shared by users, along with information about how the Patriot Connect Program Office is working to respond and resolve these issues. Our goal is to provide greater transparency into the feedback we receive, the work underway to address it, and available guidance or next steps.

This information will be updated as issues are addressed and new feedback emerges.

Concern	Response
Application windows are slow to load​	Testing Application load times for various application types​ Interrogating code to improve performance​ Escalated to Salesforce​
Application process has too many windows and clicks​	Addressing specific requests as raised to COE​ Engaging 3rd Party to evaluate User Experience​
Deferred and Reconsidered Applications are not actionable​	Continued work to make Deferred Applications actionable​ Engaged wage worker to convert decision letters to PDF​
Login buttons and text are small​	Modified login to include larger button and access to help​
Some users do not have appropriate level of access​	Refining permissions​
Data integrations continue to have errors​	ITS has onboarded 3 additional experienced contractors. Enhanced case triage with EMT to complete root cause analysis.​