Faculty and Staff

Benefits Overview

Patriot Connect provides an individualized student contact record from application to graduation, enabling faculty and staff to offer support tailored to each students’ unique needs.

Key Benefits:

• See the Whole Student: Leverage a unified platform with centralized student data that provides a holistic view of each student, enabling personalized, optimized student services.
• Connected Student Journey: Leverage insights from interactions, cases, referrals, and communications throughout the entire student lifecycle to inform success strategies, creating a connected pathway from application to graduation.
• Seamless Integration: Support student success, recruitment and admissions, events management, and mass communications through a single, integrated platform.
• Improved User Experience: Improve efficiency with a user-friendly and intuitive interface, task automation, and streamlined workflows.
• Effective Data and Reporting: Drive informed decision-making with quick access to data, advanced reporting tools, and dashboards for comprehensive analysis.
• Personalized Communications: Engage prospective and current students through personalized messaging across communications channels, including SMS, and email.

Training Resources

For Patriot Connect: Recruitment and Admissions, training materials will be assigned in MasonLEAPS based on user persona and role. Select the “Your Action Items” header to view Patriot Connect training that has been assigned to you.

Training will be provided in a series of waves based on when each group is scheduled to gain access to Patriot Connect: Recruitment and Admissions. To identify when your unit is scheduled to gain access to Patriot Connect, visit the Milestone Dates for Patriot Connect Release 2: Recruitment and Admissions.  See the image below for a roadmap of to expect from Patriot Connect: Recruitment and Admissions training prior to your user activation wave.

For Patriot Connect: Student Success, staff and faculty training materials are available in MasonLeaps for self-paced learning and continued support.

1. Log in to MasonLeaps
2. Join the Patriot Connect Community. To find the community:
   1. Hover over the Connect tab on the top menu ribbon
   2. Select All Communities
   3. Select Patriot Connect
3. Select the Topics tab to access all training materials. 
4. Join the Patriot Connect Training Community in Microsoft Teams to receive updates on materials and announcements of upcoming trainings.

Technical Support

Refer to the following ITS support channels for assistance:

• Request Help from ITS
• Chat: https://its.gmu.edu/chat/
• Phone: 703-993-8870

Requesting Access to Patriot Connect

If you are a new user to Patriot Connect, such as a new hire or a new student employee, you must complete a Patriot Connect Access Request Form.

All users of Patriot Connect require training on FERPA and Highly Sensitive Data. New George Mason staff and faculty should be on the lookout for notifications to complete one or both trainings after they start.

To ensure your account has access to Patriot Connect, you must complete a Patriot Connect Access Request Form. The process to get access will require both you and your supervisor completing digital form(s), confirming your need for access to Patriot Connect. For guidance on this process, log into MasonLEAPS in order to review the Getting Access to Patriot Connect as a New User job aid. 

Patriot Connect: Recruitment and Admissions Participating Units

The key users of Patriot Connect Release 2: Recruitment and Admissions are prospective students and Enrollment Management teams and partners. Select units in University Life will also be impacted by new case management and event management functionality that will be introduced as part of Release 2. See below for a comprehensive list of the participating units.

Enrollment Management

• Admissions
• High School Dual Enrollment and Washington Scholars Program
• Enrollment Management Communications
• Integrated Enrollment Marketing (IEM)

Mason Student Services Center (MSSC)

Registrar

ADVANCE

University Life

• Graduate Student Life
• Housing and Residence Life
• New Student and Family Programs
• Student Success Coaching

Patriot Connect: Student Success Participating Units

The key users of Patriot Connect Release 1: Student Success are current undergraduate and graduate students, advisors, student success coaches, and others in the student support services community. See below for a comprehensive list of the participating units, colleges, and schools.

Undergraduate Education (Advising Community)

• ADVANCE
• Athletics
• Bachelor of Applied Science (BAS)
• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Global Education Office (GEO)
• Honors College
• Mason Korea
• Schar School of Policy and Government (Schar)
• Undergraduate Education

Graduate Education (Advising Community)

• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Office of Graduate Admissions Liaisons (OGALS)
• Schar School of Policy and Government (Schar)

University Life

• Academic Standards
• Center for Leadership & Intercultural Engagement
• Contemporary Student Services
• First-Gen+ Center
• Graduate Student Life
• Housing and Residence Life
• Learning Services
• LGBTQ+ Resources Center
• Marketing and Communications 
• Student Conduct
• Student Success Coaching
• University Career Services
• University Life Mason Square (Arlington)

Mason Online

Registrar