Faculty and Staff

Program Highlights

Some faculty and staff will utilize Patriot Connect to assist and interact with students in the student support services space, including advising, coaching, referrals, and more.

Key Impacts:

• With the implementation of Patriot Connect, we will sunset Navigate and TargetX.
• Patriot Connect will introduce two new tools: Student Success and Recruitment and Admissions.
• For former TargetX users, Patriot Connect will enhance application management and document management functionalities.
• Salesforce Marketing Cloud will be used to enable communications specifically related to the Patriot Connect platform. It will enable staff and faculty to deliver personalized communications focused on the student journey.
• Engagement and training activities will be provided (as applicable) to gain understanding and learn how to use the Patriot Connect platform to support impacted users.

Benefits Overview

Patriot Connect will provide an individualized record that includes data relevant to each student, enabling staff and faculty to offer support tailored to the students’ needs and ensuring they receive the assistance they require.

Key Benefits:

• Comprehensive Student Overview: Access detailed insights into each student’s academic journey and needs.
• Centralized Information: Consolidate data from various sources for a holistic understanding.
• Efficient Communication: Facilitate personalized and targeted communications.
• Enhanced Support: Provide tailored guidance and resources by assigning care plans.
• Appointment Scheduling: Plan and manage meetings, set reminders, and organize session details, all from one place, accessible via browser or mobile device.

Training Resources

As you adapt to using Patriot Connect, job aids, resource guides, videos, and eLearnings are available for self-paced learning and continued support.

1. Log in to MasonLeaps
2. Join the Patriot Connect Community. To find the community:
   1. Hover over the Connect tab on the top menu ribbon
   2. Select All Communities
   3. Select Patriot Connect
3. Select the Topics tab

Technical Support

Refer to the following ITS support channels for assistance:

• Submit a ticket: https://its.gmu.edu/submit-a-ticket/ 
• Chat: https://its.gmu.edu/chat/
• Phone: 703-993-8870

Getting Started

If you are a new user to Patriot Connect, such as a new hire or a new student employee, you must complete a New User Request Form.

All users of Patriot Connect require training on FERPA and Highly Sensitive Data. New George Mason staff and faculty should be on the lookout for notifications to complete one or both trainings after they start.

To ensure your account has access to Patriot Connect, you must complete a New User Request Form. The process to get access will require both you and your supervisor completing digital form(s), confirming your need for access to Patriot Connect. 

Patriot Connect: Student Success Participating Units

The key users of Patriot Connect: Student Success will be students, advisors, and student success coaches. Other users who will be impacted include the student support services community and current users of Navigate. See below for a comprehensive list of the participating units, colleges, and schools.

Undergraduate Education (Advising Community)

• ADVANCE
• Athletics
• Bachelor of Applied Science (BAS)
• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Global Education Office (GEO)
• Honors College
• Mason Korea
• Schar School of Policy and Government (Schar)
• Undergraduate Education

Graduate Education (Advising Community)

• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Office of Graduate Admissions Liaisons (OGALS)
• Schar School of Policy and Government (Schar)

University Life

• Academic Standards
• Center for Leadership & Intercultural Engagement
• Contemporary Student Services
• First Gen + Center
• Graduate Student Life
• Housing and Residential Life
• Learning Services
• LGBTQ+ Resources Center
• Marketing and Communications 
• Student Conduct
• Student Success Coaching
• University Career Services
• University Life Mason Square (Arlington)

Mason Online

Registrar