Faculty and Staff

Program Highlights

Some faculty and staff will utilize Patriot Connect to assist and interact with students in the student support services space, including advising, coaching, referrals, and more.

Key Impacts:

• With the implementation of Patriot Connect, we will sunset Navigate and TargetX.
• Patriot Connect will introduce two new tools: Student Success and Recruitment and Admissions.
• For former TargetX users, Patriot Connect will enhance application management and document management functionalities.
• Salesforce Marketing Cloud will be used to enable communications specifically related to the Patriot Connect platform. It will enable staff and faculty to deliver personalized communications focused on the student journey.
• Engagement and training activities will be provided (as applicable) to gain understanding and learn how to use the Patriot Connect platform to support impacted users.

Benefits Overview

Patriot Connect will provide an individualized record that includes data relevant to each student, enabling staff and faculty to offer support tailored to the students’ needs and ensuring they receive the assistance they require.

Key Benefits:

• Comprehensive Student Overview: Access detailed insights into each student’s academic journey and needs.
• Centralized Information: Consolidate data from various sources for a holistic understanding.
• Efficient Communication: Facilitate personalized and targeted communications.
• Enhanced Support: Provide tailored guidance and resources by assigning care plans.
• Appointment Scheduling: Plan and manage meetings, set reminders, and organize session details, all from one place, accessible via browser or mobile device.

Patriot Connect: Student Success Participating Units

The key users of Patriot Connect: Student Success will be students, advisors, and student success coaches. Other users who will be impacted include the student support services community and current users of Navigate. See below for a comprehensive list of the participating units, colleges, and schools.

Undergraduate Education (Advising Community)

• ADVANCE
• Athletics
• Bachelor of Applied Science (BAS)
• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Global Education Office (GEO)
• Honors College
• Mason Korea
• Schar School of Policy and Government (Schar)
• Undergraduate Education

Graduate Education (Advising Community)

• Carter School for Peace and Conflict Resolution (Carter)
• College of Education and Human Development (CEHD)
• College of Engineering and Computing (CEC)
• College of Humanities and Social Sciences (CHSS)
• College of Public Health (CPH)
• College of Science (COS)
• College of Visual and Performing Arts (CVPA) 
• Costello College of Business (CCB)
• Office of Graduate Admissions Liaisons (OGALS)
• Schar School of Policy and Government (Schar)

University Life

• Academic Standards
• Center for Leadership & Intercultural Engagement
• Contemporary Student Services
• First Gen + Center
• Graduate Student Life
• Housing and Residential Life
• Learning Services
• LGBTQ+ Resources Center
• Marketing and Communications 
• Student Conduct
• Student Success Coaching
• University Career Services
• University Life Mason Square (Arlington)

Mason Online

Registrar

Training Resources

Live training sessions will begin in mid April and continue through late May 2025. Depending on your role at the university, you may not need to participate in training until April 2025 or later.

As you adapt to using Patriot Connect, instructor-led training (ILT) session recordings, job aids, resource guides, videos, and eLearnings are available for self-paced learning and continued support.

1.Log in to MasonLeaps

2.Join the Patriot Connect Community

3.Select the Topics tab

Technical Support

Starting April 30, support is available for staff, faculty, and student employees Monday to Friday, 8:30 a.m. to 5 p.m. EDT (10:30 a.m. to 5:00 p.m. KST) until Wednesday, May 28. It is focused on resolving access or IT-related issues and can be reached via:

1. US Time Zone Support – 8:30 a.m. to 5 p.m. EDT (Closed May 26 for public holiday)
   1. Microsoft Teams: Virtual Meeting Link
      1. Meeting ID: 282 373 035 216 3
      2. Passcode: KB2NY98N
   2. Microsoft Teams Dial in by Phone: +1 571-397-2084,,423312748# United States, Washington
      1. Phone Conference ID: 423 312 748#
2. Korea Time Zone Support (For Mason Korea) – 10:30 a.m. to 5 p.m. KST (Available beginning Wednesday, May 7)
   1. Microsoft Teams: Virtual Meeting Link
      1. Meeting ID: 210 368 789 582 6
      2. Passcode: 7Zv9ws3t
   2. Microsoft Teams Dial in by Phone: +1 571-397-2084,,44848358# United States, Washington
      1. Phone Conference ID: 448 483 58#

Additional Resources

For more resources and details, please reach out to the Program Management Team using the Let’s Connect Inquiry Form. You can also contact your designated Change Champion for additional support and information.