Patriot Connect Update-May 2025

Patriot Connect in Action!  

Patriot Connect: Student Success officially launched for staff and faculty on April 30, and for students on May 1. We are pleased to share impressive adoption numbers, and below are some key metrics as of May 19:

• 2,746 students have logged into Patriot Connect 
• 404 staff and faculty have logged into Patriot Connect 
• 1,050 total appointments have been created 

If you haven’t logged into Patriot Connect yet, go to masonconnect.my.salesforce.com to get started! For additional support, contact our help hotline via phone or Teams link. The hotline—dedicated to providing technical and functional support for staff, faculty, and student employees—is available from 8:30 a.m. – 5:00 p.m. EDT through Wednesday, May 28 (closed May 26 for public holiday). 

• Microsoft Teams link: Patriot Connect Hypercare Support Bridge 
  • Meeting ID: 282 373 035 216 3 
  • Passcode: KB2NY98N 
• Microsoft Teams Dial in by Phone: +1 571-397-2084,,423312748# United States, Washington  
  • Phone Conference ID: 423 312 748# 

Patriot Connect Featured Training Materials

If you are a staff or faculty member who meets with students and is responsible for providing academic advising and/or student support services, there are two key set-up features in Patriot Connect that must be completed before students can schedule appointments with you: 1) adding your “Shifts” (appointment availability) and 2) syncing your Patriot Connect and Outlook calendars. The following training materials will help you get started with shift creation and calendar syncing: 

• Log into MasonLEAPS. 
• Access and then join the Patriot Connect Community.  
• The training materials listed below will be highlighted on the Patriot Connect Community Main tab and are also available under the Topics tab in the Job Aids and Resource Guides folder. 
  • Create and Update Shift Work Topics and Engagement Channels Job Aid 
  • How to Set Availability and Sync Your Calendar in Patriot Connect Resource Guide 

Video resources and user guides are also available for students. To check out how students interact with Patriot Connect and schedule appointments, reference the Patriot Connect Overview – Video Resources for Students. 

On the Horizon: Building Release 2: Recruitment and Admissions

This summer, the Patriot Connect team will transition from the discovery phase to the build phase for Release 2: Recruitment and Admissions. Some of the initial features to be built for Release 2 include foundational setup, profiles and permissions, and lead/opportunity setup. To facilitate iterative build during this phase, the team will adopt agile sprint methodology, which allows for rapid build, quality assurance testing (QA), and deployment within two-week segments called “sprints.” Each sprint will define the specific features to be developed for Patriot Connect: Recruitment and Admissions. The Patriot Connect team will hold regular sessions with product owners and functional and technical representatives from across George Mason to review and approve system demos of the features being built in each sprint. This ensures the platform meets the requirements of the units, colleges, and schools they represent, while also delivering an exceptional user experience. We will continue to share more about the features being incorporated as the build phase continues. 

Patriot Connect Change Champion (PCCC) Spotlight Series

Meet the PCCCs supporting you and the George Mason community as we transition to Patriot Connect. Discover their roles, what motivates and inspires them, and a fun fact or two. Get to know our May spotlights, Amber Shackleford and Jason King!

In Case You Missed It

• Patriot Connect is Live for Staff and Faculty 
• Patriot Connect: Student Success Participating Units 
• April PCCC Spotlights: Vicki Dominick and Daniel Minot 
• Did you know you can find last month’s update on the Patriot Connect program website?