Dear Colleague,
Thank you for your interest in the Patriot Connect program! We are excited to share recent updates with you.
The Countdown Continues: 13 Days to Patriot Connect: Student Success Go-Live
Patriot Connect: Student Success will be available in just 13 days! Starting April 30, 2025, all undergraduate and graduate staff and faculty academic advisors, as well as select units in University Life, will be required to use Patriot Connect for appointments and support services. Live, instructor-led training begins today, April 17! Are you registered? If you are assigned to live training, it is important to attend because staff and faculty who meet with students will set up their real appointment availability in the Patriot Connect platform during their session. This will allow students to begin scheduling appointments May 1. If your appointment availability is not published, students will not be able to book time with you through Patriot Connect, resulting in a gap in their student support. In addition to attending training, here are some things you can do to get ready for Patriot Connect:
- Update your email signature—include a link to Patriot Connect using our templates.
- Update departmental websites and materials—Patriot Connect Change Champions are coordinating with website and marketing contacts to encourage updates to materials (print, social, web, etc.) for academic advising and student support services.
- For Navigate users—look out for messages with specific guidance on how to close out your activities in the system.
Summit Events Selected for Patriot Connect Release 2
We are thrilled to announce Summit Events as the new third-party event management tool that will replace TargetX for Patriot Connect Release 2: Recruitment and Admissions. After thorough evaluation by our team of product owners, product advisors, and subject-matter experts, Summit Events was chosen for its seamless integration with Patriot Connect and its ability to efficiently manage recruitment and admissions events specifically for prospective and new students, including college fairs, tours, and orientation.
On the Horizon: What Happens After Go-Live?
When Patriot Connect launches, there will be a four-week period called “hypercare.” This is a critical phase in the implementation process where dedicated support is provided to ensure a smooth transition and to address functional and technical questions. During hypercare, students, staff, and faculty will have access to specialized assistance to help them adjust to using Patriot Connect and promptly resolve any challenges. For support, students will be directed to contact MSSC, while staff and faculty will use a help hotline (phone number and Teams link) dedicated to providing Patriot Connect support. Detailed information on how to contact support will be provided in go-live communications.
Patriot Connect Change Champion (PCCC) Spotlight Series
Meet the PCCCs supporting you and the George Mason community as we transition to Patriot Connect. Discover their roles, what motivates and inspires them, and a fun fact or two. Get to know our April spotlights, Vicki Dominick and Daniel Minot!
In Case You Missed It
- March PCCC Spotlights: Austin A. Deray and Matt Green!
- Patriot Connect: Student Success Participating Units
- Did you know you can find last month’s update on the Patriot Connect program website?
As always, we welcome your feedback. Please feel free to share the sign up form with your colleagues who are interested in staying up to date with Patriot Connect.
Sincerely,
The Patriot Connect Program Management Team